Returns

Return Window

You have 14 days from the date of delivery to request a return or exchange.

 

Conditions

To be eligible for a return or exchange, items must be unworn and unwashed. Items that do not meet these conditions will not be accepted.

Return Shipping

Return shipping is at the customer's expense. A return shipping label costs 39 DKK, which will be deducted from your refund.

 

Refunds & Exchanges

We offer both refunds and exchanges. Once we receive and inspect your return, we will process your refund or send out your exchange item within 5–7 business days.

 

How to Start a Return or Exchange

Please contact us by email with your order number and reason for return:

info.aerieatelier@gmail.com

We will get back to you within 1–2 business days with further instructions.